Return Policy
Your satisfaction is our guarantee
365-Day
Satisfaction Guarantee
Adooq Bioscience stands behind every product. Return or exchange any item within 365 days of the original purchase date if you are not fully satisfied — whether the issue is protocol-related or product-related.
Return Conditions
- This guarantee applies to products purchased directly from Adooq or its authorized distributors.
- Returned items must be in their original packaging and in the same condition as originally purchased.
- A Return/Exchange Authorization must be obtained before sending any items back. Items returned without prior authorization may not be accepted.
How to Return an Item
1
Contact Us
Email our Customer Service team to start your return or exchange request.
2
Get Authorization
We'll issue a Return/Exchange Authorization along with return instructions.
3
Ship It Back
Return the item in its original packaging and original condition.
Ready to start a return?
Contact our Customer Service team to request a Return/Exchange Authorization.
